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Add A Live Support Chat Software And Give Your Visitors Better Support Than Your Competitors

I’ve got news for you. Websites with a live support chat software on them have greater sales than similar sites that do not have live support chat systems.

Long ago, when the internet was new and few people were buying online, contacting you via email was accepted. But now that more and more websites are offering live help on their sites, consumers are beginning to look forward to that type of communication.

Your competitors may already have a live support chat server in place, and if you don’t, then you are falling behind. If your competitors don’t, then you can be ahead of the game, and get one on your site right away.

Imagine yourself as your customer. You go to a website and right away find what you are looking for. The price is good, well better than good, it’s better than every other website you looked at. You are ready to checkout.

But, it does not say on the website if it comes with a certain feature that you are looking for. Every other website does.

Now what?

You can call them, but you don’t want to sit on hold for an hour listening to some boring elevator music.

You can email them, but your urge to get the product right now and the fact that they will probably not reply for five days, make this option less than appealing.

You immediately decide that the savings is not that great and you are willing to pay the extra few dollars to someone else whose website states that it comes with the feature you desire.

So you leave the website and go spend you money on another site.

Compare this with a website that does have a live chat option on the site.

You can start the chat session and immediately be connected to a customer service agent and ask if that product does have the feature you desire.

The customer service representative can respond that the product does in fact have the feature and maybe also tell you that it is on sale for 10% off. They just didn’t publish the sale on the site yet.

You, being satisfied that the product does have everything you want, grab your wallet, pull out your credit card, and with excitement, purchase the item you were looking for.

This happens all the time.

If your customer is not able to find what they want very easily, they will, in an instant, go somewhere else. Customer don’t want to put in a lot of effort into get something that they can get easier somewhere else.

Consumers don’t want to waste time. And more and more, people are realizing that time is more important that a few dollars.

Now, I know what you’re thinking…I can’t afford to pay someone to sit at a computer and wait for a customer to chime in with a question.

Fortunately, you don’t have to. There are live support chat softwares that use SMS (text messages). These systems send your customers questions to your cell phone, and you can respond from anywhere you are. This give you the freedom to go about your business while still offering live customer support to your website visitors.

Installing these systems are easy too. Most of these systems are hosted by the providing company and they offer a simple live support chat code that you can copy and paste to your website.

There are versions that you can download and install on your hosting server, but these are quite a bit more complicated to get running. So, look for a hosted system, you will be glad you did.

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